Terms > Returns Policy

Returns Policy - DDP Workshop

Used in conjunction with point 9.6 Standard Terms and Conditions of Business of DDP Workshop.

DDP Workshop want you to be completely satisfied with your purchases.

We endeavour to ensure that the products are the same as described on our web site specifications, although on occasions some manufacturing differences may occur, where manufacturers upgrade the specifications without advising their distributors.

Items are described, photographed and displayed as accurately as is possible allowing for differences when viewed by different systems over the internet.

Bespoke or specially made to a customer’s specification items cannot be returned on the basis of not suitable purpose or as part of a cooling off period.

If you are not completely satisfied with any item you have purchased from us, you may return it, after first contacting our Customer Services Department as below.

Please note :
- Please return the goods in the original packaging, with a copy of the delivery note, within 14 days of the date of receipt of said goods.
- Please note that DDP Workshop are only able to accept items that have not been damaged (except in transit), altered or used, hired or displayed in any way.
- If the goods supplied are not deemed suitable for the purpose they were purchased, DDP Workshop will, on safe receipt of said goods, offer a full refund or replacement of goods to the same value.
- If the goods are proved to be suitable for the purpose they were purchased, we may at our discretion accept a return of said goods, but this may be subject to a restocking charge of 25% of the value of the goods in question.

Your statutory rights as a consumer are unaffected by this policy. This policy may be superseded by any contract you enter into with DDP Workshop as a company.

Please contact our Customer Services Department on 01626 337755 or email us.

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