Terms > Cancellation Policy

Cancellation Policy - DDP Workshop

When you buy goods from DDP Workshop, you have the same rights as if you had bought them from a shop for standard items.

All of DDP Workshop products have been checked so that our products when delivered will:
1) match their description on the website
2) be of satisfactory quality
3) have clear information available before you decide to buy

You may however cancel your order at any time prior to any delivery being made, or, up to 14 working days, after you received the goods and get your money back, although you will be liable to pay for the return of the goods to DDP Workshop.

All cancellations of orders must be made in writing by email, fax or post prior to the 14 day period.

You do not have the right to cancel if the goods you have ordered were made to order (bespoke) or are of a perishable nature.

Your refund will be issued as soon as goods are returned or within 30 days of the cancellation being received.

Under the law the customer has the responsibility to treat the product with "reasonable care" which would include that the goods are returned as the statement below:
- Goods should be returned if cancelled in the original packaging, with a copy of the delivery note, within 14 days of the date of receipt of said goods.
- Please note that DDP Workshop are only able to accept items that have not been damaged (except in transit), altered or used, hired or displayed in any way.

Your statutory rights as a consumer are unaffected by this policy. This policy may be superseded by any contract you enter into with DDP Workshop as a company.

Please contact our Customer Services Department on 01626 337755 or email us.

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